Noteworth, a first-of-its-kind virtual care delivery platform, today announced its partnership with Esse Health — a Level 3 Patient-Centered Medical Home (PCMH) — to help the independent physician group deliver virtual care technologies to meet new patient expectations.
“In an industry notoriously resistant to change, we’ve advanced 15 years within five months,” said Erin Stamm, COO of Esse Health. “Noteworth helped our organization meet short-term needs in response to COVID-19; more importantly, the platform enables us to change how we deliver care in the future to meet patient expectations.”
Prior to the COVID-19 pandemic, Esse Health recognized the need to evolve its care delivery strategy to offer patients more accessible and convenient visits through virtual care options. In early 2020, Esse Health partnered with Noteworth to leverage condition management and telemedicine solutions, expanding care delivery to a select cohort of patients. However, when the COVID-19 pandemic hit in March, Esse Health needed to quickly scale its virtual care solutions to all patients to avoid delayed interventions and reduce patient and staff exposure to infections. Able to pivot rapidly, Esse Health deployed Noteworth across the entire 180-provider organization within three days and has since managed over 35,000 telehealth visits, with nearly 32,000 patients continuing to engage with the platform heading into 2021. Esse Health attributes Noteworth’s platform with saving lives as it has allowed patients to seek care and receive proactive interventions via telehealth services from the safety of their homes. Up to 80% of Esse Health’s patient visits have been conducted via Noteworth platform, resulting in an increase in revenue and optimal care coordination.
“The COVID-19 pandemic has ultimately changed the expectations of everyone, including patients and clinicians alike,” said Dr. Matthew Dougherty of Esse Health. “Telehealth is here to stay. Noteworth accelerated our ability to shift to virtual care and enabled us to quickly transition into the new normal. Additionally, the virtual care options are very well-received by patients; they’re very eager to use telehealth as a resource.”
Through the platform, patients can also work with healthcare specialists, such as dieticians or pediatricians, to continue with treatment plans. For clinicians, the ability to give the same comprehensive and holistic treatment options for patients was vital. Esse Health recently expanded its virtual-care reach and deployed a diabetes prevention program through the Noteworth platform. The healthcare organization is committed to working with at-risk patients to manage their weight and physical activity and reduce their risk of developing chronic conditions, to produce better patient outcomes, and reduce the total cost of care.
“Our goal at Noteworth is to enable better healthcare delivery while giving clinicians the tools they need to do their jobs safely and effectively,” said Justin Williams, Co-founder and CEO of Noteworth. “We are proud to work with Esse Health to help them transform the way they deliver care and enhance patient engagement.”